Return & Exchange

Delivering your order correctly and safely is important to us. Please review the following terms to understand how returns, exchanges and refunds are handled in the event of an incorrect, damaged or unwanted order.

The primary time to report an incorrect, missing or damaged product is while receiving the parcel and while the delivery person is still present. Please inspect your order carefully before accepting it.

1. Inspect Your Parcel Before Accepting

Customers are responsible for opening the outer parcel box in the presence of the delivery person and checking whether all products are correct, the quantity matches the order and there is no visible damage.

2. What to Do If You Find a Problem

If you find an incorrect product, incorrect quantity or visible damage while the delivery person is present, please do not accept the parcel and contact us immediately. Our merchant representative will communicate with the delivery person and provide the appropriate solution.

3. Claims After the Parcel Has Been Accepted

As a general rule, exchange claims for incorrect or damaged products are not accepted after the parcel has been received and the delivery person has left. However, we may review certain cases under special consideration.

The final approval or rejection of such a claim will depend on the result of our verification.

4. Opened Products Cannot Be Returned or Exchanged

If the product itself or its original seal, box, packaging or wrapping has been opened, it cannot be returned or exchanged. Customers are provided the opportunity to inspect the parcel at the time of delivery, and opened skincare or cosmetic products cannot be resold for hygiene and safety reasons.

5. Free Exchange When the Mistake Is Ours

If we send an incorrect product, incorrect quantity or damaged product, the customer will not be charged any additional exchange or delivery fee. We will arrange the correct or replacement product at no additional delivery cost.

6. Change of Mind

If there is no error on our part but the customer decides not to accept the parcel or wishes to return an intact and unopened product for personal reasons, the return may be accepted. In such cases, the customer will be responsible for the applicable return delivery charge and, where applicable, the cost of sending the parcel again.

7. Refunds & Partial Refunds

If an incorrect or damaged product was sent due to an error on our part and, after discussion with the customer, we approve a full refund, partial refund or refund of a specific amount instead of replacement, the approved amount will be refunded on the same day through bKash, Nagad or another mutually agreed Mobile Financial Service.

8. Offer Price & Reshipment

If a product was ordered during a promotional offer, the parcel was later returned, and the customer requests reshipment after the offer has ended, the previous promotional price will no longer apply. The order must be reconfirmed according to the current selling price of the product on the date the parcel is sent again.

9. Exchange Processing & Delivery Time

For an exchange, the original parcel must first be collected from the customer and inspected. The replacement parcel is then prepared and sent again. Therefore, an additional 2–3 days may be required on top of the normal delivery timeframe.

10. Final Decision in Special Cases

A claim submitted after accepting the parcel does not automatically guarantee a return or exchange. Beauty Products BD will review the customer's evidence, product condition, packing records and, where necessary, CCTV footage before making the final decision.