Privacy & Data

The privacy and security of your personal information are important to us. This policy explains what information Beauty Products BD may collect, why it is required, how it may be used and when it may be shared.

Beauty Products BD does not commercially sell customer personal information to third parties. Information may only be used where reasonably necessary for accounts, orders, delivery, payment processing, support, service operation or legal requirements.

1. Information Required to Create an Account

Creating an account on our website is designed to be simple. The following information is generally required:

2. Why We Need Your Name & Phone Number

A valid name and phone number are required for customer identification, account management, order verification, customer support, delivery and order processing. Without this basic information, an online order cannot be properly verified and fulfilled.

3. Checkout & Delivery Information

Information provided by the customer at checkout, such as recipient name, phone number, address, division, district, delivery area and other necessary delivery details, may be used to fulfil the order.

Information required to complete parcel delivery may be shared with the relevant courier service. We aim to limit such sharing to information reasonably necessary for delivery.

4. Payment Information

Our website does not store sensitive payment credentials such as a customer's card number, mobile banking PIN, banking password or similar credentials for future use.

Online payments are generally processed as one-time transactions through the relevant payment provider or payment gateway. Payment providers may process or retain transaction-related information under their own systems, security measures and policies.

5. Order Verification & Phone Communication

We may contact a customer's registered phone number from a Beauty Products BD office or helpline number for order confirmation, verification, delivery clarification or customer support.

6. Promotional Communications

From time to time, promotional information relating to new products, campaigns, discounts, offers or other updates may be sent to a customer's registered phone number.

Customers may contact our helpline to request that promotional communications be stopped. Such requests may be reviewed and handled by Beauty Products BD as appropriate.

7. Basic Data Stored in Your Browser

To improve convenience and website usability, some basic information may be stored locally in the customer's own browser or device.

Not all locally stored browser information is necessarily transmitted to Beauty Products BD. Some information may exist only to maintain the customer's local website experience.

8. Password & Account Security

A customer's current account password is not displayed in readable form within our administrative system, and our staff cannot view the customer's existing password.

If you forget your password, you may contact our helpline using your registered phone number. After appropriate identity verification, we may assist you in resetting the password. Our staff will never need to know your existing password.

9. Updating Account Information

Customers may update their name and email information directly from their account where the relevant option is available.

Where necessary, Beauty Products BD may also assist with updating account information following a customer request and appropriate verification.

10. We Do Not Sell Customer Data

Beauty Products BD does not commercially sell customer personal information to third parties. Limited information may, however, be shared with relevant service providers where reasonably necessary for delivery, payment processing, technical services or other essential business operations.

11. Legal Disclosure

Customer information may be disclosed where required under applicable laws of Bangladesh, a valid court order, a lawful request from law-enforcement authorities or another legally authorized government authority.

Please keep your account information accurate, protect your password and contact our helpline if you notice any issue or suspicious activity involving your account or personal information.